5 BENEFITS OF UCAAS FOR ANY ORGANIZATION
What is Unified Communication as a Service (UCaaS)?
Unified Communications as a Service (UCaaS) is a managed communications solution that delivers enterprise-level communications via the cloud. UCaaS consolidates multiple communications features, such as voice, SMS/MMS, video conferencing, and contact center, designed to modernize telecom functionality to support an increasingly diverse and dispersed employee base.
Forbes says UCaaS is essential in today’s work environment, saying, “UCaaS is such an important service to a company because it keeps a workplace integrated when everyone is spread out” and “is crucial to understand where everyone is and what they’re up to.”
1. Connect employees across different locations and work setups.
Every organization has employees that work together but don’t work face-to-face. Remote employees will need to collaborate with in-office employees. Two employees across the country from each other will need to communicate.
2. Save money with a personalized tech stack that fits immediate and long-term business needs.
At first, selecting various tools as your organization needs them may seem the best way to personalize a tech stack. But this is expensive and complicated:
On-market tools that go directly to organizations often have bloatware and features they don’t need or require a “Plus” plan just to access a critical element. UCaaS can be personalized with just the right features, saving companies money from features they don’t want.
Building a tech stack one piece at a time over an extended timeline will fill the tech stack with costly overlaps and just as expensive gaps. It also limits choices based on compatibility with previous selections, driving up costs and complications.
Guessing at current needs and then needing to switch to future business needs is incredibly expensive. Cancellation costs, licenses left on the table, and the cost of migration (let the price in lost productivity) add up.
3. Build a scalable tech stack that’s easy to manage.
Just like every organization needs a business plan (which can result in 30% faster growth for small businesses), every organization needs a technology plan to keep pace with growth and changes in the market. UCaaS models are straightforward to scale up and down, making them ideal for the following:
Scaling businesses that are growing at a fast rate
Slowly growing companies that see growth at radically different rates year after year
Seasonal businesses that need to scale up and down following peak and off-peak months
Trying to manage a dynamically-sized tech stack is hard work, and it can use up an internal IT expert’s entire workweek.
It’s also easy for self-managed companies to forget about licenses, run into cancelation complications, or jump to a new pricing tier just because of a few extra licenses—for each platform. With UCaaS, all those to-dos are the service provider’s responsibility.
4. Prioritize cybersecurity with a contained ecosystem.
Small- and medium-sized businesses are a target for cyberattacks, with 43% of data breaches affecting these groups. While every organization needs a comprehensive cybersecurity plan, building your tech stack for data integrity and close communication is essential.
With UCaaS, internal and client-facing communications happen across known platforms and secure channels. There’s a much lower risk of cybersecurity issues when your employees aren’t finding third-party apps because they don’t like the limited or disparate options most companies provide.
5. UCaaS isn’t one-size-fits-all, especially with five-star support.
Every business is unique, and UCaaS accounts for that. Whether an organization needs top-notch video communication tools for live meetings and recording training demos or needs the most reliable instant messaging and virtual fax tools for field service workers, the correct UCaaS configuration is out there.
But it’s more than just the concept and the tools that make UCaaS so versatile. It’s because the service provider handles setup and implementation, integration, and ongoing support. Each tool can be leveraged as effectively as possible, even for organizations that don’t have in-house IT teams.
Choose Meridian as Your UCaaS Partner You Can Trust
Knowing the universal benefits UCaaS solutions can bring to your organization is valuable. But it’s even better to have a UCaaS partner you can trust to serve your needs. At Meridian, we provide best-in-class products and support with 99.999% uptime so everyone benefits.
Contact us today to get a free demo: 484-753-7200